Shipping & Return Policies
Shipping Policies
Thank you for your interest in purchasing Vgan Chocolates’s Fair Trade and organic products. Orders will be shipped from the Vgan Chocolates factory in Chicago, IL. We ship our orders Monday – Thursday. Orders placed before 12pm CST will ship same day (order quantities permitting). Any order placed on Friday and during the weekend will ship the following Monday.
We do our best to ensure that the product arrives during the guaranteed shipping window, however, Vgan Chocolates is not responsible for delays by our shipping carrier. Please note, if you choose to ship via USPS the delivery time is not guaranteed. If we foresee any delays to your shipment, we will get in touch with you.
Manufacturer Warranties for Online Sales
Vgan Chocolates warranties that all products purchased on our website or Amazon.com are guaranteed to have a 8 month expiration date upon delivery to the customer.
Warm Weather
Our main goal is to ensure that our products arrive to you in the best condition. Since our chocolate does not contain the emulsifier soy lecithin, it is very sensitive to heat. During warmer months, shipping options might be limited to avoid melting we recommend one-day shipping only.
International Shipping
Unfortunately, Vgan Chocolates does not offer international shipping at this time. You can order our products internationally via noveltyfoods.no
Returns
Vgan Chocolates will accept returns only in the event that the product arrives to you damaged, or in a defective state.
Holidays
Vgan Chocolates observes the following holidays: New Year’s Day, Martin Luther King Day, President’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, Christmas Day and New Year’s Eve. For these holidays, we will ship the following business day.
Order by phone
Call (800) 713-7670
Office Hours: Monday-Friday 9:00am-5:00pm PST
Questions about an order
When your package ships, we will send you a tracking number via email. If you have a question about your order, please email info@vganchocolates.com or call us at (800) 713-7670.
Wholesale
To set up a wholesale account, please click here.